Consumer Genetics, Inc. - The Pink or Blue® Company
1055 E. Brokaw Rd. #30, PMB #400, San Jose, CA 95131, USA
Phone: 1-(408)789-6864

 

 

© 2018 Tell Me Pink or Blue. All Rights Reserved. Powered by Elev 8 Valley 

Follow us for more updates

Contact us for more information

Secure Shopping

What is the process from start to finish for finding out if I’m having a boy or girl?

  1. Order the Pink or Blue® test online or by phone

  2. Receive your collection kit in the mail

  3. Confirm your eligible testing date through our online calculator

  4. Collect a small finger-prick blood sample in the convenience of your home

  5. Send your sample back to our laboratory

  6. Get the exciting news of “It’s a BOY” or “It’s a GIRL” just 1-5 business days later!

Does Pink or Blue® replace an Ultrasound?

No, Pink or Blue® does not replace an Ultrasound. Ultrasounds are used for medical and/or health reasons and not just for checking the sex of the baby. Studies have shown that ultrasounds have an accuracy rate of less than 85% before 12 weeks and are greater than 98% accurate at 21 weeks post-conception. Because it can take from five to six months to tell the sex of your baby using the ultrasound, we offer you Pink or Blue®.

Pink or Blue® is made for the mother who is EXCITED to know the sex of her baby! Pink or Blue® is a unique DNA-based test that tells you whether you are having a boy or girl at 9 weeks after the start of your last menstrual period, approximately 7 weeks post-conception!

Pink or Blue® is a service providing information that has no impact on the health of the mother or the baby. Pink or Blue® makes no medical diagnoses, recommendations, treatments, or medical or health claims.

How does Pink or Blue® compare to an ultrasound, CVS, and amniocentesis?

How soon can I use the Pink or Blue® test to find out if I’m having a baby girl or boy?

If a woman is 9 weeks from the first day of her last menstrual period (7 weeks post-conception) she is eligible to use the Pink or Blue® Gender Test. The Pink or Blue® Online Conception / Due Date Calculator can be used to calculate your Eligibility Date using either the date of your last menstrual period, or the Projected Due Date, as determined by a medical professional. Your eligibility is strictly based on this calculation. Thus, it is extremely important that you provide us with the most accurate LMP date or Due Date. Intentional miss-reporting of these dates voids our warranty.

How accurate is Pink or Blue®?

Pink or Blue® is 98% accurate based on an internal survey by our quality control department. The company has implemented a program that monitors our accuracy rate and service quality on an ongoing basis. You will be offered the opportunity to participate in our ongoing quality monitoring program during your ordering process.

When should a mother NOT take the Pink or Blue® test?

How soon can I use the Pink or Blue® test to find out if I’m having a baby girl or boy?

If a woman is 9 weeks from the first day of her last menstrual period (7 weeks post-conception) she is eligible to use the Pink or Blue® Gender Test. The Pink or Blue® Online Conception / Due Date Calculator can be used to calculate your Eligibility Date using either the date of your last menstrual period, or the Projected Due Date, as determined by a medical professional. Your eligibility is strictly based on this calculation. Thus, it is extremely important that you provide us with the most accurate LMP date or Due Date. Intentional miss-reporting of these dates voids our warranty.

When should a mother NOT take the Pink or Blue® test?

Do NOT take the Pink or Blue® if any of the following conditions are true:

  • You had a miscarriage or termination within three months of your current pregnancy

  • You have had a bone marrow transplant from a male in your lifetime

  • You have had a blood transfusion within the last 18 months

  • You are taking medication to treat blood-related conditions and/or undergoing anti-coagulant therapy.

  • You are less than 9 weeks from the first day of your last menstrual period

Pink or Blue® is not recommended for individuals that fall in any of the categories above.

If you have any questions, please call Customer Service at 1-866-What-R-U (1-866-694-2878)

toll free within US, or 1-408-734-2229 for international customers.

Are there factors that affect the accuracy of Pink or Blue®?

There are several factors which may affect the accuracy of a Pink or Blue® result. Some of these factors can be controlled and minimized by the customer and/or laboratory while others are independent factors that cannot be influenced.

Factors which could affect the accuracy of Pink or Blue® and which can be minimized:

  • Not following the directions carefully: improperly handling kit components, improperly washing hands and not sanitizing the collection area

  • Contaminating the sample: allowing males to handle kit contents or assisting with sample collection.

  • Taking the test earlier than 7 weeks post-conception

  • Having a recent transfusion, miscarriage or abortion

  • Providing an insufficient blood sample

  • Leaving the sample in a hot environment

Factors which could affect the accuracy of Pink or Blue® which cannot be controlled:

  • Having naturally low levels of fetal DNA: studies have determined that up to 2.8% of women have naturally low levels of fetal DNA. While Pink or Blue® is much more sensitive than the methods used in those studies, there may still be women whose levels of fetal DNA are too low even for our test to detect. This is a difficult statistic to measure but we anticipate it is to be less than 2%.

  • Vanishing Twin: some pregnancies begin with more than one fetus but very early in the pregnancy, one of the fetuses terminates. In many cases, this occurs without the woman’s knowledge. If the “vanishing twin” is male and the remaining fetus is female, the results of Pink or Blue® may be incorrect.

  • Previous male pregnancy: in very rare cases, fetal cells may remain in the mother’s body several years after birth. Our technology can detect some of this DNA as a form of contamination, however, there may be cases where the accuracy of the test may be affected by this rare occurrence.

  • Having a bone marrow transplant from a male donor, blood transfusions, miscarriages or abortions: our technology can detect DNA from previous male pregnancies or from male blood/marrow donors as contamination in most cases. However, there may be instances where the accuracy of our test is affected by any of these conditions.

Ordering

How can I order the Pink or Blue® test?

You can order Pink or Blue® online any time, from anywhere in the world (except China and India). Online transactions are securely processed through Authorize.net.

You may also place your order over the phone during business hours (M-F 9am-6pm Pacific Standard Time (PST)).

Orders are shipped Monday through Friday. Orders placed by 3:30pm PST are shipped the same day. You will receive a shipping confirmation with your tracking number shortly after your package ships.

What payment methods do you accept?

We accept all major credit cards and money orders. Personal checks must clear before a sample can be processed.

Can I order the test before I am 7 weeks pregnant?

You can order the test at any time but you must wait until your eligible testing date to collect the sample. The laboratory will not process samples collected before 7 weeks post-conception.

Shipping

Where can you ship Pink or Blue®?

Pink or Blue® can be sent anywhere in the world except India, China, or the state of New York. Samples cannot be shipped to or received from these locations.

Examples of countries we have serviced are: Australia, Canada, Denmark, England, Ireland, Japan, Korea, Mexico, South Africa and many more!

Why is Pink or Blue® not available in China or India?

Due to the high incidence of gender selection in China and India, it is our policy not to service these countries. No exceptions can be made.

Why is Pink or Blue® not available in New York?

New York State regulations regarding DNA-based tests are quite stringent. All DNA-based tests must be ordered through a physician, and the laboratory performing the tests must obtain clearance from the state. Due to these requirements, Pink or Blue is not available to NY residents at this time.

What method do you use for shipping?

Our preferred courier is FedEx. Shipping with FedEx is fast, efficient and gives Pink or Blue® as well as the customer the capability of tracking the location of each package. We can also ship via the Unites States Postal Service (USPS).

All shipping options are presented during checkout.

How quickly will you ship my order?

Orders are shipped Monday through Friday. Orders placed by 3:30pm PST are shipped the same day. You will receive a shipping confirmation with your tracking number shortly after your package ships.

How long does shipping take?

Below are examples of ship times for FedEx.

*all days are business days
*no delivery on Saturdays or Holidays

USPS ship times are 2-5 business days within the continental US, and 6-10 business days outside the US.

What is included in the Pink or Blue® collection kit?

The collection kit includes:

  1. Alcohol swab to clean your finger

  2. Lancets to prick the finger

  3. DNA Preservation Card to collect the specimen

  4. Envelope for the DNA Preservation Card

  5. Bandages

  6. Instructions

  7. Authorization form

  8. Claim check

Does the kit expire?

The kit does not expire. All contents of the kit are non-perishable. If you purchased your kit and choose to wait to complete the test, simply keep the kit in a clean environment to prevent contamination until you are ready to use it.

What is the difference between the Pink or Blue® Pregnancy Test w/ Early Gender Test Kit and the Pink or Blue® Early Gender Test Kit?

Both kits contain all the items necessary to complete the sample collection for the Early Gender Test: alcohol swab, lancets, GeneCard, envelope, bandages, instructions and authorization form.

The main differences are:

  • The Pink or Blue® Pregnancy Test w/ Early Gender Test Kit includes 2 mid-stream pregnancy tests (99% accurate)

  • The Pink or Blue® Early Gender Test Kit has the option of pre-paying for the laboratory service during checkout

Receiving Results

How soon can I get my results?

If you ordered the Pink or Blue® Express Test, you will receive your results within 3 business days from the day our lab receives your DNA sample. For example, if we receive the sample on a Monday then you will get your result on Thursday.

If you ordered the Pink or Blue® Standard Test, your results will be available within 5 business days from the day our laboratory receives your DNA sample. For example, if we receive the sample on a Monday then you will get your result the following Monday. You have the option of upgrading your standard lab service to an express order by calling us at 1-866-What-R-U (1-866-694-2878). An additional upgrade fee is applied.

By what methods can I get my results?

You can choose to receive your results by one or all of the following methods:

  • Email: If email notification is requested, an email containing the result is sent as soon as the result is updated online.

  • Mail: You may choose to receive a certificate with your result. Certificates are mailed 5-10 business days after your result is available online.

You may also call for your result after 4:30pm on the day your result is due.

Refund Policy

What is Pink or Blue®, Inc.’s refund policy regarding wrong results?

At Pink or Blue® we are confident in every result we disclose. If, however, we are wrong you will receive a full refund for the price of the laboratory fee and collection materials. Simply provide documentation (acceptable forms include documentation of amniocentesis, chorionic villus sampling (CVS), of birth certificate) and we will begin processing your refund. The price of shipping will not be refunded. Refunds are processed in 4-6 weeks and refund requests must be received by 15 months after the purchase of the Pink or Blue® kit.

For more information, see:

CHART.jpg
Gender-Test-Eligibility-Chart.jpg
Gender-test-shipping.jpg
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
logo.png